• 80 per cent of customers back the initiative
• Move welcomed by beneficiaries for providing ‘job security’

Asia specialist tour operator Experience Travel Group (ETG) has ended the age-old issue of what to tip those who make holidays memorable by introducing inclusive tips into their prices.

The London-based agent is one of the first tour operators in the UK – if not the only one – to introduce ‘tip inclusive’ holidays that will ‘reward’ guides, drivers and other experience providers in their destination and will be split fairly between each provider.

The move does away with discretionary tips decided by the client and will instead be a fixed sum based on the length and style of trip. However, if the client feels that they did not receive satisfactory service they are entitled to a full refund of the tip on their return.

ETG has taken this bold initiative on the back of feedback from previous clients, with 80 per cent of those interviewed supporting the move to tipping-inclusive holidays.

It has been backed even more by the beneficiaries, with almost 90 per cent of Asia-based guides in strong support viewing it as fairer and providing greater job security.

Sam Clark, managing director and co-founder of Experience Travel Group, said: “This initiative is truly ground-breaking for the travel industry. Going ‘tip-inclusive’ is fairer for our customers and for our valued guides, drivers and other local employees.

“Our clients will receive an upfront cost that better reflects the real cost of the holiday. Best of all, it will remove that often difficult and sometimes stressful moment when you wonder when, how and what amount should I tip this guide!”

You can read more about tip-inclusive holidays on the ETG blog. For more information, latest news and offers from ETG visit the website and follow them on Facebook, Instagram and Twitter.

ENDS

Issue date: 19th May, 2021

Media contact: Sam Clark on 020 7924 7133 / sam@experiencetravelgroup.com

ETG Announcement

Notes to Editors

About Experience Travel Group:

ETG is an award-winning specialist in privately guided holidays to Asia. Their holidays are for curious travellers who don’t want to choose between luxury and adventure. With a passion for their destinations and a genuine commitment to sustainable tourism, every ETG holiday is ethical with respect to the local customs, culture and environment. Ultimately, ETG promises to make your travel count.

In addition, ETG is offering reassurance to travellers with its own Covid-19 promise, should their trip be impacted by pandemic.

Key terms of the promise are:

• Flexible low deposits
• Destination, date and name changes up to one month before travel
• COVID-19 ‘no quibble’ guaranteed refund, excluding only unrecoverable costs
• A £1,000 voucher to be used on a future booking

Full terms are on the ETG website.

Tel: 020 7924 7133 Web: www.experiencetravelgroup.com. Experience Travel Group Ltd is a fully bonded ATOL agent (ATOL number 9324); a member of ABTA (membership number Y544X); and a member of AITO. You can read more about the company’s Sustainable Travel Policy online.