18 Jul 2017
Tigerair Australia has today released 'Fare Freeze', the airline's latest customer offering which allows you to hold a fare price for 48 hours for a small fee when booking online.
For $3 per person per sector, customers can put a freeze on the attractive airfare they are viewing, giving them extra time to confirm their travel plans with family and friends or free up funds without worrying about the price increasing.
Fare Freeze is only available on fares that are available more than 27 days from date of departure and have the 'Fare Freeze' symbol displayed at the bottom of the online booking page.
Customers will proceed through the booking process as per usual with a $3 fee due at the end to confirm the fare freeze.
Once the customer is ready to purchase their fare, they must return to the Manage My Booking page within 48 hours to finalise their booking. If the customer chooses not to purchase their held flights within 48 hours, the booking will be automatically cancelled.
Tigerair Australia Commercial Director Andrew Maister says the introduction of Fare Freeze is another example of the airline providing more value and choice for consumers.
“Like many airlines worldwide, our fares are dynamic, and increase as demand increases, closer to the travel date. That's why we recommend customers plan ahead and book early to secure the best value deals.
“We recognise there are often a number of factors involved when sitting down to book your next holiday and it's not always as simple as being able to purchase the first airfare you see. Fare Freeze means you can now put a hold on that great value airfare you've just spotted for a period of 48 hours, while you lock in your travel plans with family or friends or juggle your finances without the worry of the price changing.”
The Fare Freeze fee of $3 is non-refundable and must be paid for using a valid MasterCard or Visa Credit Card, Mastercard, Visa Debit Card or POLi.
Fare Freeze is not available on special sale fares.
Terms and Conditions Fare Freeze is only available via the Tigerair Australia website. Flights that depart within 28 days or less cannot be placed on hold. Fare Freeze is only available for selected flights on the Tigerair Australia network (one way and return). The fee for Fare Freeze is not a deposit for the booking. The fee is strictly in addition to the value of the fare. The fee will be forfeited if the customer does not confirm the booking within the applicable hold period. The fee for Fare Freeze must be paid for using a valid MasterCard or Visa Credit Card, Mastercard or Visa Debit Card and POLi.
Fare Freeze is not available on sale fares. The hold period for Fare Freeze is 48 hours. Fare Freeze fees are charged per person, per sector. All adults and children on a booking will be charged a hold fee when the booking is placed on hold. Infants will not be charged a hold fee. Tigerair Australia has the right to adjust the fee for Fare Freeze, at any time, without notice. All fees for Fare Freeze are inclusive of GST where applicable. Payment fee will be charged when placing a booking on hold for MasterCard or Visa Credit Card, Mastercard or Visa Debit Card. A Payment fee will apply when a customer returns to confirm the booking if payment is by MasterCard or Visa Credit Card, Mastercard or Visa Debit Card to complete their purchase.
Customers using a promo code are not offered the option of placing their booking on hold. A held booking can be confirmed via Manage My Booking on the Tigerair Australia website or by contacting the Customer Contact Centre (Call Centre fees will apply if any changes are made to the booking). A held booking can be purchased and