(Hong Kong, 31 October 2017) The Langham, Hong Kong embraces on the Traditions of Excellence and believes that employees' engagement is the key to delivering genuine service to guests. From the front to the back of house, each employee takes ownership over guest experience and their efforts has been recognised with numerous accolades achieved by the hotel, including the Forbes Travel Guide Five-Star Award, the “Top 5 Best Hotels in Hong Kong” by Travel + Leisure 2016 and the TripAdvisor Certificate of Excellence.

“Our colleagues are the most valuable asset in creating memorable experiences for our guests. We trust and empower our colleagues to make the right decisions, fostering their initiatives to explore the needs and wants of our guests. Connecting the guests and act from our hearts result in the increase of our guests' loyalty,” said Managing Director Shaun Campbell.

To inspire employees to take initiatives for success, employees are encouraged to study the guests' preferences and delight them during their stay, while the best practices are shared with the team by supervisors during Daily Showtime. Awards are also given to outstanding staff member as an appreciation of their achievement. By creating an engaging and respectful work environment, the hotel connects the staff to live the Langham values which transforms to guests' satisfaction to the hotel.

Dee Jeong, Assistant Manager of Palm Court

Being a Korean and graduated with hospitality experiences in New Zealand, Dee has chosen The Langham, Hong Kong to develop her hospitality career because of the inspiring Food & Beverage creativity and extraordinary service to guests. As a huge fan of English Afternoon Tea herself, Dee has been very proud to be one of the key ambassadors in upholding the legendary Afternoon Tea with Wedgwood concept, which has been the timeless signature of Palm Court and The Langham, Hong Kong.

Working in Palm Court since 2016, Dee has seen the workplace inspiring with a strong service culture. “My management have been very encouraging and supportive to the decisions I made. I feel really appreciated when my ideas to enhance guests engagement were taken into considerations and I gained much satisfaction with my job,” said Dee.

'One team one dream' is one of the fundamental values of The Langham and it has been an enjoyable experience for Dee to work with different teams to deliver bespoke services to guests. One of the most memorable moments to Dee dates back to a few months ago when she was serving a Korean guest who was alone at Palm Court. Dee observed from the guests' phone conversation and eventually found that it was the guest's birthday. After communicating with the Executive Pastry Chef, they came up with a surprise birthday cake and celebrate with the guest together. The guest felt the love and care from the team and decided to return to The Langham, Hong Kong for future stays.

Recently promoted as the Assistant Manager of Palm Court, Dee sees it as an opportunity to promote the initiative culture among the team. “The best way to connect with both guests and colleagues is to step into their shoes and understand what their needs and wants. It's also important to trust my colleagues to make sound judgement and decisions. It can boost their satisfaction and confidence and as a result they can provide very good service to our guests.”

About The Langham, Hong Kong (langhamhotels.com/hongkong)

The Langham, Hong Kong epitomises timeless European elegance and is located in the heart of vibrant Kowloon. Situated next to Canton Road in the Tsim Sha Tsui district, the hotel is surrounded by the luxury flagship stores of the world's most famous designer labels and mere minutes away from the historic Star Ferry with glittering Victoria Harbour as its backdrop. The hotel features 498 luxurious guest rooms and suites finished with the finest fabrics, hardwood floors, and hand-woven carpets, and fully equipped with Blissful Beds, iHome docking stations and wireless broadband internet connection. Attractions range from the legendary three Michelin-starred T'ang Court Cantonese restaurant, “The Langham Afternoon Tea with Wedgwood” at the Palm Court lobby lounge and artisanal cocktails at the award-winning bar concept from London called Artesian. Guests can relax at the rooftop swimming pool or retreat to The Langham Club lounge that offers all-day canapés and refreshments.

For further information contact:
 
Connie Tam
 
Public Relations Manager
 
The Langham, Hong Kong
 
Tel:  (852) 2378 9308
 
Fax: (852) 2375 1772                                  
 
connie.tam@langhamhotels.com