The Hotel Britomart has been recognised overnight in the latest Tripadvisor Travellers’ Choice Awards Best of the Best as the #1 hotel in New Zealand and the #6 hotel in the South Pacific, a remarkable achievement that places the hotel among the region’s most highly regarded hospitality experiences. This marks the second time The Hotel Britomart has been named #1 hotel in New Zealand on Tripadvisor, following its previous top ranking in the 2023 Travellers’ Choice Best of the Best Awards. 

The recognition follows another major milestone for the hotel, having last year been named one of only three hotels in New Zealand to receive a Michelin Key, one of the world’s most prestigious distinctions for exceptional hospitality.

What makes this recognition especially meaningful is that it comes directly from guests. Unlike awards judged by industry panels, Tripadvisor’s Travellers’ Choice Awards are based on reviews and ratings shared by travellers themselves, making this a powerful reflection of the experience guests have when they stay at The Hotel Britomart. 

For a hotel that has always believed genuine hospitality matters more than scale, the award is a proud moment. As the centrepiece of the nine-block downtown waterfront Britomart neighbourhood, The Hotel Britomart has built its reputation on thoughtful service, attention to detail and a deeply personal guest experience grounded in manaakitanga - care, warmth and authenticity.

Every glowing review represents a moment that mattered to a guest - a warm welcome after a long journey, a kind gesture, a thoughtful recommendation, a beautifully prepared room, an exceptional meal or the sense of being truly looked after. These are the moments that define The Hotel Britomart, and they are made possible by the people behind the hotel every single day.

Clinton Farley, General Manager, said “This one really means a lot to us because it comes directly from our guests and their experiences with our team. What we’re focused on creating isn’t just a stay, it’s a journey of unique, personalised experiences, even if it’s only for a short time with us. Every interaction is a chance to deliver something exceptional.

A big part of that is how we help tell the story of this place - connecting guests to our culture, our country, our neighbourhood, our people, and the purpose behind what we do. That’s where the experience really comes to life.

This recognition is a real credit to our team and the tremendous effort they put in every day. They genuinely care, they bring their best self to work, and they take pride in creating exceptional moments that our guests remember long after they leave."

Since opening in October 2020, The Hotel Britomart has earned a strong reputation for combining considered design, sustainability and heartfelt service in one of Auckland’s most vibrant neighbourhoods. The hotel has become known not only for its calm, timber-lined rooms and strong sense of place, but also for the warmth of its team and its commitment to creating memorable, distinctly local experiences for every guest. The Hotel Britomart is also New Zealand’s first 5 Green Star hotel. 

This latest recognition reinforces The Hotel Britomart’s position as one of the leading luxury hospitality experiences in Aotearoa New Zealand and the wider South Pacific, and is a celebration of the culture, care and consistency delivered by the team each day.