The Gambia Experience & Corsican Places receive Platinum Award  

The Gambia Experience and Corsican Places, owned by specialist tour operator Serenity Holidays, have been awarded the Platinum Trusted Feefo Award, Feefo's highest award. 

Achieved by having reached Feefo's Gold standard for three consecutive years with an average customer service rating of over 4.5 out of 5 from customers, the award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.  

Sarah Taylor, Customer Service Manager for Serenity's travel brands commented:

“We are all thrilled to have been awarded the Platinum Trusted Feefo 2022 Award. We have had such trying times in the last few years, while reaching out to customers who have had to cancel or amend their holiday bookings. Our customers are at the heart and forefront of everything we do. To receive this award for so many 5-star reviews has been fantastic - a big thank you to all our customers and staff!”

Both travel brands offer a wide-ranging mix of holidays and experiences, with an emphasis on ease of travel using their own charter services, which offer convenient flight times and no hidden extras on package holidays.

Feefo's Platinum award is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business's commitment to outstanding service. 

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Press Information: The Gambia Experience and Corsican Places are trade names of Serenity Holidays Ltd, a fully bonded operator under ATOL 1866 and a member of ABTA, ABTOT, AITO and IATA. For more information contact Louise Thomas on 01489 866 963 or email PressOffice@serenityholidays.co.uk  

About Feefo: Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.: www.feefo.com.