Serenity Holidays is proud to announce that its leading brands, The Gambia Experience and Corsican Places, have both been awarded the Feefo Platinum Trusted Service Award 2026, an exclusive seal of excellence reserved for businesses that consistently deliver outstanding customer experiences year after year.

The Platinum Trusted Service Award is the highest tier of recognition from Feefo and is awarded only to companies that have achieved Feefo Gold standard for three or more consecutive years, reflecting a sustained commitment to service excellence.

Established in 2014, the Feefo Trusted Service Awards recognise brands that demonstrate exceptional customer service based entirely on verified customer feedback. Because all reviews are independently verified, the awards provide an authentic and transparent reflection of real customer experiences

In an increasingly digital and AI-driven travel landscape, consumers are placing greater value on trust, consistency and human-centric service. Against this backdrop, the Platinum Award recognises brands that go beyond customer satisfaction to build lasting customer advocacy, embedding service excellence at the heart of their operations.

To achieve Platinum status in 2026, both The Gambia Experience and Corsican Places maintained a Feefo service rating of 4.5 or higher, supported by a minimum of 50 verified reviews annually since 2023.

Sarah Taylor, Customer Service Manager at Serenity Holidays said:

“Achieving the Platinum Trusted Service Award is the ultimate seal of approval. Maintaining our high service ratings consistently over the past few years demonstrates that our customers truly value the consistency and integrity we bring to every interaction. In 2026, we remain dedicated to providing the reliable and personalised service that has become our hallmark. We are incredibly proud of our teams in the UK, The Gambia and Corsica for setting such a high standard for excellence.” 

Tony Wheble, CEO at Feefo, commented:

“It is a privilege to celebrate The Gambia Experience and Corsican Places as they remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, both brands are building long-term trust that defines the most successful businesses of the future. We are proud to recognise their dedication to the people they serve.”

-ENDS-

Notes to Editors
The Gambia Experience and Corsican Places are trade names of Serenity Holidays, a fully bonded tour operator under ATOL 1866 and a member of ABTOT 5216, ABTA and AITO.
For further information please contact: press-office@serenityholidays.co.uk

About Feefo
Feefo is the world’s largest purchaser-verified feedback and insights platform working with over 6,500 brands and helping millions of customers buy with confidence every day. www.feefo.com