Royal Plaza on Scotts' (RP) dedicated concierge team was awarded Best Concierge 2010 under the Deluxe Hotel Category at IFH Best Department Awards 2010, supported by Institute for Hospitality (IFH) Asia Pacific, Shatec Institutes and Work Development Agency (WDA). The concierge team aced the list with their perfect score, displaying their signature warm and individualised service, extended from the heart.

Winners were selected based on a stringent judging process as the aim of these awards is to benchmark frontline service standards of hotels and enhance service levels in Singapore. Professional mystery shoppers from IFH which provide quality performance benchmarking services for the hospitality industry and lecturers from Shatec Institutes, conducted anonymous visits to participating hotels to decide on the winners.

For more information, please contact: Tan Ningxi Assistant Marketing Communications Manager Tel: (65) 6589 7898 Fax: (65) 6589 7897 Email: tan.ningxi@royalplaza.com.sg