Passengers have awarded top marks to Airtrain in an independent customer satisfaction survey for providing Brisbane�s most competitive, efficient and reliable airport transfer service.

The Airtrain Customer Service Satisfaction Survey, conducted by Topline Results for Queensland Rail, shows passengers using the service find customer service levels and the cleanliness and speed of Airtrain�s airport transfers are first-class.

The survey�s findings show: � Airtrain�s pleasant and helpful staff are rated 9 out of 10 � Overall customer satisfaction is rated 8.8 out of 10 � Cleanliness of the service is rated 8.6 out of 10 � The speed of Airtrain�s transfers over other travel options is rated 8.5 out of 10

The survey of Airtrain passengers was undertaken at Central, Roma Street, International and Domestic train stations.

Airtrain Operations Manager Martin Earp said the results were a credit to Airtrain staff who are always working to provide the highest levels of service to the customer.

�Our aim is to continually raise the bar with regard to providing customers with the best possible service,� he said. �Since the service was opened last year Airtrain has introduced into the domestic terminal an information desk, staff with trolleys to meet people as they come off their plane and help them with their luggage, train departure information and improved signage.

�When it comes to the time-sensitive airport traveller, an efficient and on-time service is critical, and Airtrain has over 99 percent on-time running for its first year of operation,� Mr Earp said. �Passengers demand a regular, efficient, reliable and competitive airport transfer service, and we are pleased that this report shows Airtrain scores so highly in these critical areas, with an emphasis on service.�

According to Mr Earp the independent survey also confirms feedback from our own regular customer satisfaction surveys.

The latest survey of regular and casual Airtrain users at Brisbane Airport Stations in May shows: � 93 percent of respondents rate the cleanliness of the station, the ease of purchasing a ticket and the presentation of staff as excellent. � 94 percent rate the knowledge of station staff as excellent. � 88 percent of respondents find the friendliness of Airtrain staff as excellent. � 87 percent rate the clarity and ease of use of timetables as excellent. � 83 percent of respondents rate the clarity of station signage as excellent and train destination information on the platform as excellent.

�As travellers become more familiar with the benefits that Airtrain provides, they are returning to use the service again. This is proof that we are offering a superior product, a better price and greater level of reliability than the competition,� Mr Earp said.

Airtrain recently announced a pioneering partnership with Qantas for Australia�s first combined boarding pass and train ticket. Qantas passengers simply swipe their boarding pass through a reader at Airtrain�s Brisbane Airport stations for an easy and cash-free way to transfer between the terminals.

For further information visit www.airtrain.com.au.

For further information please contact: Martin Earp Operations Manager Ph: +61 7 3211 2855 // 0412 656 065 Email: martin@airtrain.com.au