Hilton Sydney's concierge Lance Birkett has recently been accepted into the prestigious Les Clef d'Or association, the highest accolade for a concierge. With Mr. Birkett's election the five star property located in Sydney CBD is now the only hotel in Australia with four or more Les Clef d'Or members on property; only five hotels across APAC can claim this for themselves. Mr. Birkett is one in 53 concierges in Australia to wear the crossed gold keys badge pinned to his lapels.

Ronald van Weezel, General Manager Hilton Sydney said:

“Being the only hotel in Australia with four Les Clef d'Or members on property is an extraordinary achievement and testimony to our determination to deliver the highest possible standards. Our entire team does an outstanding job day in and day out and we can say with confidence that Hilton Sydney is the right choice for travellers, who demand utmost excellence in service and facilities.”

Lance Birkett, Concierge at Hilton Sydney commented:

“Being part of the prestigious Les Clefs d'Or association and joining my three colleagues is an absolute honour. I'm passionate about making our guests happy every day and being awarded for my enthusiasm inspires me to continue on this path and help make the impossible possible.”

—ENDS—

Media opportunities

Lance is available for interviews to talk about:

• His career as a Concierge
• His most memorable and challenging requests