05 Mar 2014
For The Second Year in a Row, Hilton Hotels & Resorts Receives Roy Morgan Research New Zealand's Customer Satisfaction Award
Hilton Hotels & Resorts announced that it has been named Hotel Of The Year in New Zealand by Roy Morgan Research and ranked number one in customer satisfaction for travel and tourism companies.
Throughout 2013, Roy Morgan Research surveyed more than 12,000 consumers across New Zealand. Based on their responses, each month Roy Morgan Research awarded the hotel, domestic airline and international airline with the highest proportion of satisfied customers.
Hilton Hotels & Resorts led the pack in 2013. With the travel and tourism industry in New Zealand becoming more competitive each year, Hilton Hotels & Resorts has distinguished itself with outstanding customer service.
“It is with honour that Hilton Hotels & Resorts receives this award," said Roger Brantsma, general manager at Hilton Auckland and Hilton Lake Taupo. "It is a great recognition of the efforts our teams make every single day while interracting with our guests and we look forward to continuing our commitment in going above and beyond our guests' needs.”
“The hotel market has never been more competitive with hotels strengthening their offering to keep their customers happy", said Pip Elliott, general manager at Roy Morgan Research New Zealand. "Hilton Hotels & Resorts with over 92 years experience, operating in 78 countries, won in 2012 and led the pack in 2013, providing consistency in the delivering the five star promise.”
Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in United States, United Kingdom, and Indonesia. A full service research organization specialising in omnibus and syndicated data, Roy Morgan research has more than 70 years’ experience in collecting objective, independent information on consumers. Today Roy Morgan Research in New Zealand has a representative sample of over 12,000 New Zealanders aged 14+.
Visit www.roymorgan.com for additional information on the award.
Media can access additional information about Hilton Auckland at http://news.hilton.com/auckland about Hilton Lake Taupo at http://news.hilton.com/laketaupo and about Hilton Queenstown at http://news.hilton.com/queenstown
About Hilton Hotels & Resorts
Founded in 1919 as the flagship brand of Hilton Worldwide, Hilton Hotels & Resorts continues to build upon its legacy of innovation by developing products and services to meet the needs of savvy global travelers at more than 550 hotels across six continents. Hilton is the stylish, forward-thinking global leader in hospitality with Team Members shaping experiences in which every guest feels cared for, valued and respected. Access the latest news at news.hilton.com and begin your journey at www.hilton.com or www.hilton.com/offers
For the latest hotel specials. View a list of official social channels at www.hilton.com/social
Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market leading brands.
Cristina Magni
Hilton Auckland, Hilton Lake Taupo,
Hilton Queenstown, Kawarau Hotel managed by Hilton
+64 9 978 2016
