HF Holidays News Release 23 Jan 2020

HF Holidays receives Feefo Platinum Trusted Service Award 2020

HF HOLIDAYS the guided walking and activity tour operator as won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business's commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

David Harrington, Interim CEO commented: “We are delighted to receive this award from Feefo as it's based on the feedback of real customers and we value their feedback. It recognises how hard the we work to give all our customers exceptional holiday experiences and helps us continue to improve and hear our guests.  It's a fantastic accolade to have been awarded and be recognised.” 

Congratulating HF Holidays on winning this year's award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

“This year we've been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it's what Feefo is all about. We help our clients give their customers the best experiences possible. I'm confident we'll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It's a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

-ENDS -

Notes to Editor:

Contact: Hannah Garcia, PR & Partnerships, hannahgarcia@hfholidays.co.uk

• All prices correct at time of going to press
• Founded in 1913, HF Holidays is the largest UK travel Co-operative Society.
• HF Holidays has 18 country houses in the UK's National Parks and Areas of Outstanding Natural Beauty as well as independent hotels for overseas holidays. 
• Sociability is at the heart of every HF Holiday.
• Most HF walking holidays are led by a team of volunteer leaders
• HF holidays are ideal for solo travellers, couples or small groups.
• Families have an exclusive programme of holidays available, during the school holidays.
• Larger groups (8 or more people) such as groups of friends, large family groups, members of clubs /societies can enjoy special savings.
• Guests do not need to be a member of the HF Holidays Co-operative in order to join their holidays; all are welcome.
• HF Holidays are suitable for all fit and active adults including solo travellers, couples or small groups. There are also some dedicated UK holidays for families with children. Guests travel as part of larger group, making them a great way to meet and socialise with new people. Larger groups (8 or more people) such as groups of friends, large family groups, members of clubs /societies can enjoy special savings
• The HF Holidays Pathways Fund provides assisted holidays to those who could not otherwise afford one. In addition, since 1998, the fund has helped to protect and improve the countryside where HF Holidays' guests walk. This is achieved through generous donations from HF Holidays' members and guests.
• HF Holidays has a host of accolades under its belt including: Staycation Award for Family Friendly Venue 2019, Which? Recommended Provider for Escorted Tours 2019, Silver Travel Awards Best Activity Tour Operator 2019, Telegraph Travel Awards Runner Up 2019, Feefo Gold Service Award in 2019, Which? Recommended Provider status for 2012 - 2019; voted Best Large Tour Operator by Guardian and Observer readers 2010-2014; and Best Large Short Break Operator 2011-2014.
• HF Holidays is committed to responsible tourism and is a member of ABTOT and ATOL protected. 
• Follow @hfholidays on Facebook, Twitter and Instagram