25 Feb 2006
Due to increased passenger demand Gulf Air has trained a new group of flight attendants to become part of the world�s only in-flight sky nanny service, taking the airline�s Sky Nanny contingent to more than 200 by end of 2006. Gulf Air flight attendants visited Bath in February to undergo an intensive four-day training programme held at the home of the world renowned Norland College. �Our Sky Nanny service has been embraced by our passengers since the day we launched it and our latest group of recruits means we now have 150 qualified sky nannies in service,� says Gulf Air Head of In-flight Services Michael Kent. �The Sky Nanny programme is now a core component of our in-flight services which cater to the individual needs of all our customers, no matter how young or old they are.� Gulf Air has seen an increase in demand for the in-flight service since launching the world�s first Sky Nanny on its London - Sydney route in November 2003. Research conducted by Gulf Air to mark the launch of the Sky Nanny service revealed that air passengers find children more annoying than drunks, �arm rest huggers� and nosy neighbours. More than 2,000 people were questioned in a nationwide survey on travelling by air with children and keeping children amused for both the sake of the parents and fellow passengers is a top priority. When asked what was their greatest concern when travelling with children, parents and guardians overwhelmingly said that it was keeping children occupied during the flight (68 per cent). It�s not only parents that the Gulf Air Sky Nanny pleases. Fellow passengers voiced strong views about in-flight children with 52% saying �they are fine most of the time, but the noise can be ear-splitting�! The main duties of the Sky Nanny are to provide care and attention for children from the moment they board the flight to the end of their journey. The course includes learning about children�s physical, cognitive, linguistic, emotional and social development, how to manage children�s behaviour in a positive manner, and how to provide suitable activities for young children when travelling. At the end of the course the Gulf Air crew member must demonstrate an understanding of how they can best meet the needs of babies, young children and their families who travel with Gulf Air. �It has been wonderful to work with Gulf Air again. We are privileged to be working with the extremely professional members of Gulf Air cabin crew and very happy that we have helped to make a positive contribution to the wellbeing of children and families when travelling,� says Norland College Principal Thirza Ashelford. The Gulf Air Sky Nanny service is available free of charge on all of Gulf Air�s long-haul routes. Sky Nannies currently operate on daily services to and from the Gulf and beyond. About Gulf Air
Founded in 1950, Gulf Air, owned by the Kingdom of Bahrain and the Sultanate of Oman, is the only truly Pan Gulf carrier in the Middle East region. The regional, geographic and cultural values that the airline has embraced over more than half a century are still central to defining its brand and service ethos. Today the airline�s network stretches from Europe to Asia and covers 50 cities in 30 countries. The fleet comprises 34 aircraft and has the distinct advantage of possessing the strongest network across the Middle East. A platform for sustained commercial operation has been established over the past three years as part of a multi-phased turnaround programme. It has also provided a framework for a succession of innovative products and services including the unique Sky Chefs and Sky Nannies that form part of Gulf Air�s �smart airline, successful business� vision. International recognition has been achieved as a result of the turnaround programme leading to numerous awards for the airline�s innovative and high quality products and services:
These include: � Best Onboard Catering in First and Business Class (Skytrax World Airline Catering Awards 2005) � Best designed in-flight magazine (American Creativity Awards,2005) � Middle East Leading First Class Airline (World Travel Awards 2005) � World�s Leading Airport Lounge (World Travel Awards 2005) � Middle East & North African Platinum Best Airline (MENA Travel Awards 2004 � Most Improved Airline (Skytrax Awards 2004) � Middle East First Class Airline (Arabian Business Awards) � Best new product launch for in-flight services (PAX international Readership Awards) � Best First Class Onboard Food (Skytrax Food Category 2004) � Best Business Class Check-in (Skytrax Check-in Category 2004) � Middle East region�s best airport restaurant for its restaurant in Bahrain International Airport lounge (PAX International Readership Awards 2005) About Norland College; Norland College was founded in 1892 by Emily Ward and is internationally recognised as the premier provider of childcare training and education. Norland trained early years professionals are employed world-wide as Nannies, Nursery Nurses and in other positions in a variety of early years settings.
Norland graduates earn the top salaries, clinch the most sought after posts and enjoy a busy life often working for the rich and famous. Such is the reputation of the quality of training at Norland College that the demand for Norland graduates always exceeds supply. You can find more information about Norland College and its in-house employment agency at norland.co.uk