Passenger Focus, the independent national rail consumer watchdog, has surveyed 50,000 rail users about UK train operating companies and Gatwick Express has been rated the top rail service for the sixth consecutive period as well as achieving the highest ever recorded score in the survey�s history. The independent national passenger survey (NPS) provides a picture of customers� satisfaction with rail travel across the UK. Customer opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers� overall satisfaction and satisfaction with 31 specific aspects of service are compared. Andrew Conroy, Head of Customer Service at Gatwick Express explains �Gatwick Express has evolved a customer service ethos which has become the essence of our company. Everything we do we do to make our customers� journeys better. In our business we have a world class relationship with our employees and it is through the staff at Gatwick Express that such outstanding customer service is delivered. We recruit, train and develop our teams with programmes which use customer service as our primary goal� Gatwick Express scored 94% on the overall customer satisfaction � a figure higher than any previous NPS satisfaction score � and an improvement on Gatwick Express by 1%. Conroy adds, �It is now an old-fashioned and out-of-date clich� to laugh at this country�s rail network � the standards we set at Gatwick Express, and those against which we are independently measured, are as high as anywhere in the world. Our performance demonstrates how Gatwick Express is the success story of the UK rail industry but also shows a triumph for UK customer service� -ends- Andrew Conroy, Head of Customer Service at Gatwick Express with Isabelle Konwalczyk , Gatwick Express Welcome Host, celebrating the highest ever score for any train company in the National Passenger Survey. For media information, contact Stephen/Rachel at srf on 01256 701010 or email rachel@communicationmatters.co.uk or Andrew McConnell in the Gatwick Express press office on 020 8750 6673