Indonesia's national airline, Garuda Indonesia, was voted '2012 Domestic Airline of the Year' in the Customer Satisfaction Awards conducted in Indonesia by Roy Morgan, Australian-based independent international research institute.

The award was presented to Garuda Indonesia President and CEO, Emirsyah Satar by Roy Morgan's Regional Director, Asia, Debnath Guharoy and its International President, Ira Soekirman in Jakarta.

The '2012 Domestic Airline of the Year' award was based on a survey conducted by Roy Morgan of 28,000 consumers in Indonesia, evaluating products and services used or consumed in the past year, including services by national airlines. 

Last year, Roy Morgan also awarded Garuda Indonesia with 'The Best International Airline' award topping Singapore Airlines, Air New Zealand, Emirates and Cathay Pacific, for airlines flying to Australia.

The Roy Morgan award recognises the success of Garuda Indonesia's ongoing transformation programme, and its progress towards becoming one of Asia's most successful and profitable airlines.

"Our turnaround over the past few years has played an integral part and forms the foundation for our continuous improvements in service, training and overall quality. This award endorses our ongoing efforts to transform the airline and to deliver the highest standards of service to our passengers both on the ground and in the air," said Nicodemus Lampe, Vice President, Area Asia, Garuda Indonesia.

The airline's ongoing commitment to carrying out its business transformation and achieving significant improvements has earned it a number of accolades in 2012. In July 2012, Garuda Indonesia was recognised as 'The World's Best Regional Airline' as well as 'The Best Regional Airline in Asia' by SkyTrax, the industry's most prestigious recognition of excellence. Most recently, Skyscanner Asia Pacific Awards named Garuda Indonesia the Best Longhaul Airline Catering.

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About Garuda Indonesia

Garuda Indonesia is the national airline of Indonesia. It is a full-service network carrier and serves 43 domestic and 25 international routes. The airline's main hubs in Indonesia are located in Jakarta, Denpasar and Makassar. In July 2009, the airline unveiled a new aircraft fleet, new in-flight product, new service concept and a fresh corporate identity to mark the start of its transformation into one of Asia's most successful and profitable airlines. Garuda Indonesia received its IATA Operational Safety Audit (IOSA) certification in May 2008, recognising that the airline is fully compliant with global best-practice standards for flight operations, aircraft maintenance and safety management systems. In December 2009, the airline was also upgraded to a four-star rating by Skytrax, the global benchmark for airline service standards, confirming the improvement in its front-line product and service quality.

For more information, please contact:

Soon Lishan or Brenda Yeo

ICON International Communications

Email: lsoon@iconinternational.com.sg |byeo@iconinternational.com.sg

Tel: +65 6220 2623