The 'Garuda Indonesia Experience' earns airline Roy Morgan's Customer Satisfaction Award for July

Garuda Indonesia, the Airline of Indonesia, has been recognised as 'Best International Airline for July 2012' in Roy Morgan's Customer Satisfaction Awards, an accolade the carrier was also honoured with for the months of January and February 2012.

Bagus Y. Siregar, Vice President Australia/SWP Garuda Indonesia commented: "We are honoured to receive this award for a third time this year. With our recent partnership with Liverpool FC, and our impressive growth in the first six months, 2012 is shaping up to be a successful year for Garuda Indonesia. Awards like this encourage us to continue to progress."

The Customer Satisfaction survey conducted by research company Roy Morgan, ranked Garuda Indonesia and Singapore Airlines tied first ahead of Thai Airways, Emirates and Air New Zealand with a monthly satisfaction score of 90 per cent.

The recent awards recognise the success of Garuda Indonesia's Qantum Leap program which includes the revitalisation of the airline's existing fleet and the introduction of The Garuda Indonesia Experience, the carrier's service concept that offers a uniquely Indonesian level of service on the ground and inflight. Garuda Indonesia will continue to invest in enhancing its service offerings in order to become a five star carrier by 2015.

About Garuda Indonesia - www.garuda-indonesia.net.au

Garuda Indonesia is the national airline of Indonesia. It is a full-service network carrier and serves 28 domestic and 18 international destinations. The airline's main hubs in Indonesia are located in Jakarta and Denpasar. In July 2009, the airline unveiled a new aircraft fleet, new in-flight product, new service concept and a fresh corporate identity to mark the start of its transformation into one of Asia's most successful and profitable airlines.

Garuda Indonesia received its IATA Operational Safety Audit (IOSA) certification in May 2008, recognising that the airline is fully compliant with global best-practice standards for flight operations, aircraft maintenance and safety management systems. In December 2009, the airline was also upgraded to a four-star rating by Skytrax, the global benchmark for airline service standards, confirming the improvement in its front-line product and service quality. In March 2012, Garuda Indonesia was recognised as 'The Best International Airline' by Roy Morgan and more recently as 'The World's Best Regional Airline' as well as 'The Best Regional Airline in Asia' by SkyTrax.

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Franziska Kaestner
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