Garuda Indonesia to implement Amadeus Altéa delivering a seamless travel experience 

Ahead of joining SkyTeam in 2014, Garuda Indonesia will implement the Amadeus Altéa Passenger Services System (PSS), the platform used by members of the airline alliance. 

The change in system will ensure seamless integration of all booking processes between the member airlines, streamlining all operations to provide a unified database. Each airline can access information on seat availability, air tariffs, bookings and ground handling through the check-in and frequent flyers services of other member airlines.

As a result of the transition, Garuda Indonesia will be connected to other SkyTeam members including KLM, Air France, TAROM, Air Europa, Czech Airlines and MEA. 

The new system will replace Garuda Indonesia's current reservation system, ARGA, which has been used since 1990. The switch-over will take place on 29 June 2013 at 9pm and is expected to be completed by 30 June 2013 at 11am. 

"This switch in system is part of our strategic Quantum Leap 2011-2015 programme. By implementing Altéa we will be able to continue increasing productivity, efficiency, revenue and reliability in the future. Altéa will ultimately simplify business processes in our on-going transformation and will allow Garuda Indonesia to provide a comfortable and smooth travel experience for our passengers", says Emirsyah Satar, CEO of Garuda Indonesia.

Through its Quantum Leap 2011-2015 programme, by 2015 Garuda Indonesia and Citilink will operate 194 aircraft, an increase in 82 aircraft from its current 112. As a result, 45.4 million passengers per year are expected to travel, an increase in 25 million travellers. To meet this demand flight frequency will increase from 400 daily flights to 1,100 flights per day.

During the switch-over, the reservations and ticketing system will be inaccessible through the Garuda Indonesia
website www.garudaindonesia.co.uk and call centre. 

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For further information please contact:

Jill Duffell / Sakhita Sharma Rooster PR
T: +44 (0) 20 3440 8930
E: garudaindonesia@rooster.co.uk 
W: www.rooster.co.uk

Garuda Indonesia

Garuda Indonesia is the award winning national airline of Indonesia providing passengers with an authentic Indonesian experience from the moment they book their trip; to the moment they collect their bags.

The Garuda Indonesia experience is based on the five senses - sight, sound, scent, taste and touch. Through the traditional Indonesian food served on board the aircraft to the smell of aromatic flowers, passengers will be immersed in all that the country has to offer.

In late 2013, Garuda Indonesia will launch four new B777-300ER aircraft, which will offer the first and only non-stop scheduled flights from London to Jakarta five days a week. These will hold eight First Class seats, 38 Business Class seats and 268 Economy Class seats.

Garuda Indonesia received the Best Regional Airline in the World award in 2012 from Skytrax and has recently been awarded The World's Best Economy Class and The World's Best Economy Class Seats awards by Skytrax at the International Paris Air Show.

Garuda Indonesia's service is tailored to meet the needs of the growing business travel market between the UK and Indonesia.