16 Jul 2014
Award presented to CEO Emirsyah Satar at prestigious awards ceremony held at Farnborough International Airshow
In line with continuous service improvement and on-going business transformation through the 'Quantum Leap 2011-2015' programme, Garuda Indonesia has been awarded as airline with 'The World's Best Cabin Staff' by Skytrax London, on Tuesday, 15 July 2014. This follows previous titles awarded in 2012 - 'The World's Best Regional Airline' - and in 2013 - 'The World's Best Economy Class'.
The award was presented by Edward Plaisted, CEO of Skytrax, to Emirsyah Satar, President and CEO of Garuda Indonesia, during Farnborough International Airshow, the largest airshow in the world. The award was given to Garuda Indonesia based on a global customer satisfaction survey conducted by Skytrax of more than 18 million passengers between August 2013 and May 2014.
Skytrax is acknowledged as running one of the most comprehensive customer satisfaction surveys in the airline industry. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.
Commenting on the honors, Emirsyah Satar said, “I would like to thank Skytrax and all of our loyal customers for recognising the efforts we have made in our services, presenting the 'Garuda Indonesia Experience' which aims to ignite each of the five senses and bestowing Garuda Indonesia with 'The World's Best Cabin Staff 2014' award in this prominent ceremony.
“Being awarded 'The World's Best Cabin Staff 2014' is certainly an honor for all of Garuda's dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of 'Service of Excellence'. I believe that this award will serve as further inspiration for Garuda and its employees to remain committed and improve even further, while it will also mark another milestone as a firm recognition of the sustained development which we have continued to make over the recent years, not only in terms of services, but also throughout all aspects of our company.”
Garuda Indonesia introduced its distinctive service, the 'Garuda Indonesia Experience', which is a service concept based on Indonesia's rich cultural heritage, in 2009. This unique service blends the country's warm and gracious hospitality as well as its unique atmosphere with the airline's professional service, which puts priorities in safety and comfort.
The Indonesian hospitality concept has been translated into services that delighted the five senses: sight, sound, taste, scent, and touch by reflecting the unique and diverse elements of the archipelago's rich ethnic groups, traditions, culture, art, music and the inner spiritual beauty of the people.
By offering product and services based on Indonesian culture and hospitality, local passengers travelling abroad feel at home during their flights with Garuda Indonesia, while for foreign visitors can feel the hospitality and nuances that are uniquely Indonesia, even before they arrive in the country.
As Garuda Indonesia carries out its business transformation program and continuous service improvements, the airline's performance is increasingly being recognized at international level. Garuda Indonesia was awarded 'The World's Best Regional Airline' at the Farnborough International Airshow 2012 and 'The World's Best Economy Class' by Skytrax during the Paris Aishow 2013. Garuda Indonesia is now also included in the list of 'The World's Top 10 Airlines' by Skytrax.
Furthermore, during the 'Passenger Choice Award 2013' held in September 2013 in Anaheim, California, USA, and organized by Airline Passenger Experience Association (APEX), Garuda Indonesia was chosen as the 'Best in Region: Asia and Australasia'.
For more information on Garuda Indonesia visit www.garudaindonesia.co.uk.
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For further press information please contact:
James Brooke / Nick Wheywell / Sakhita Sharma / Kevan Barber
Rooster PR
T: +44 (0) 20 3440 8930
E: garudaindonesia@rooster.co.uk
Garuda Indonesia
Garuda Indonesia is the national airline of Indonesia and provides passengers with an authentic Indonesian experience from the moment they book their trip; to the moment they collect their bags.
The Garuda Indonesia experience is based on the five senses – sight, sound, scent, taste and touch. Through the traditional Indonesian food served on board the aircraft to the smell of aromatic flowers, passengers will be immersed in all that the country has to offer.
Garuda Indonesia received the Best Regional Airline in the World award in 2012 from Skytrax and in 2013 was awarded The World's Best Economy Class and The World's Best Economy Class Seats by Skytrax at the International Paris Air Show.
In March 2014, Garuda Indonesia joined SkyTeam, the global airline alliance with 20 members, providing access to an extensive global network with over 15,700 daily flights to 1,064 destinations in 178 countries.
Keep up-to-date with the latest news from Garuda Indonesia by visiting www.garudaindonesia.co.uk. Alternatively become a Garuda Indonesia Fan on Facebook by 'Liking' Facebook.com/GarudaIndonesiaUK or follow Garuda Indonesia on Twitter @Garuda_UK.
