17 Nov 2006
Frequent Guests Specially Recognised At Millennium & Copthorne Hotels Worlwide

Millennium Hotels & Resorts

Millennium & Copthorne Hotels plc (M&C), one of the fastest growing owned-and-managed independent hotel chains in the world is reaching out to its frequent corporate guests by launching its exclusive global Frequent Guest Recognition (FGR) programme. M&C will roll out the FGR programme in two phases starting first with 15 of its key properties in Singapore, London, New York, Boston, Chicago, and Los Angeles from 20 November 2006.

The latest research findings by a well known international travel company show that corporate guests regard in-room internet access as the most important service feature in hotels. This was followed by complimentary breakfast, hotel business facilities and VIP check-in and out. The survey supports M & C�s initiative to create the FGR programme. In the FGR programme, members will enjoy complimentary Internet access at the hotels - helping them stay connected for their business needs as well as keeping in touch with family and friends. VIP check-in and checkout will be another key benefit of the programme. This will include having a dedicated check-in area to ensure hassle-free check-in. Fast-track registration is also another FGR programme feature enabling FGR members to sail through the registration process - important to the businessperson on the move. Members can also request for early check-in and late check-out and this will automatically be extended whenever rooms are available.

Importantly, on arrival, FGR members will be welcomed by the participating property�s FGR Ambassador and be treated to a refreshing welcome beverage; alternatively, the beverage voucher may be retained for use anytime during the remainder of their stay. FGR members will also receive welcome treats, free upgrades and special occasion celebration offers.

The participating hotels in the first phase of the FGR programme roll-out are: US: Millennium Broadway Hotel and Millennium UN Plaza Hotel, New York; Millennium Bostonian Hotel, Boston; Millennium Knickerbocker Hotel, Chicago and Millennium Biltmore Hotel, Los Angeles

London: Millennium Bailey�s Hotel; Millennium Gloucester Hotel; Copthorne Tara Hotel London, Kensington; Millennium Hotel London, Knightsbridge and Millennium Hotel London Mayfair

Singapore: Orchard Hotel; M Hotel; Grand Copthorne Waterfront Hotel; Copthorne King�s Hotel and Copthorne Orchid Hotel Singapore

FGR exclusive membership will be by invitation. Guests who have repeat stays of more than 15 nights over 12 months across any of the 15 participating properties, will be pre-qualified and invited to join the programme. 6,000 members have been pre-qualified in this first phase rollout. More members will be pre-qualified on a continuing, rolling 12-month basis.

From May 2007 onwards, the FGR programme will be rolled out to more M & C properties worldwide.

In a globalised economy where customers are well travelled and discerning, M&C�s FGR programme fulfilment will centre on the promise reflected in M & C�s new brand tagline, �You are the Centre of our World�.

�The FGR programme is a pivotal component of our guest-centred strategy to offer our guests a memorable experience,� said Mr Gerry Oh, Senior Vice President, Global Sales & Marketing for M&C. �Our frequent guests contribute significantly to our growth and success and this exclusive FGR programme is our gesture to thank them for their invaluable support,� he added.

For more information of the FGR programme, please visit www.millenniumhotels.com/fgrclub

For further information, please contact: David Curtis-Brignell or Katherine Haynes at Millennium and Copthorne Hotels Tel: 020 7872 2472 or 020 7872 2477 Email: david.curtis-brignell@mill-cop.com or katherine.haynes@mill-cop.com

Note to editors: Millennium and Copthorne Hotels comprises over 100 four and five star hotels with 26,673 rooms worldwide in 18 countries. Our World of Hospitality marketing alliance partner Maritim Hotels has 45 hotels with 12,557 rooms in 8 countries. More information from www.millenniumhotels.com www.maritim.com