Leading regional carrier introduces fully transparent passenger forex payment option
Flybe, Europe�s largest and most successful regional airline carrier, has launched a convenient Dynamic Currency Conversion (DCC) service that will be of particular benefit to those customers wishing to pay for flights with a payment card not issued in the same currency as that used in the country of planned departure.
Flybe�s new DCC facility now automatically offers customers booking on www.flybe.com the beneficial option to pay in the actual currency of the payment card, immediately displaying what the converted cost is. As a result, passengers will be aware at the time of payment exactly how much money will be taken from their card. No longer will people have to wait until they receive their statement to know the exact cost of their ticket.
Currency payments have previously been determined by the departure airport, so � for example, Flybe�s Exeter to Charles de Gaulle route is priced in British Pounds; Avignon to Southampton in Euros and Geneva to Edinburgh in Swiss Francs. Under this arrangement, payment was taken in the quoted currency irrespective of the currency of the card used to make the payment. Banks would subsequently convert, say, the Euro amount into British pounds using a bank-exchange rate and possibly a conversion fee. The customer would not know the true cost of the transaction � in their own card currency � until they received their statement. The new arrangement renders that process redundant.
Mike Rutter, Flybe�s Chief Commercial Officer comments: �We�re pleased to be the only UK regional airline to offer our customers the added benefits of this particular new DCC service. Flybe is committed to transparency and to doing everything possible to ensure that our customers know exactly what they choose to pay for. In these tough economic times people are keeping an even closer eye on their budgets and DCC is an important innovation enabling them to more easily track their expenditure no matter what currency they choose to pay in.� The new service is available on transactions being made with Visa Credit and Debit cards, Mastercard Credit and Electron cards and only for online payments made through www.flybe.com.
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About Flybe � Flybe is Europe's largest and most successful regional airline with over 190 routes serving 13 countries, operating from a total of 64 departure points, 34 UK and 30 European airports � Flybe is the number one UK domestic regional point to point airline serving five times more domestic routes than any other airline � Flybe ranked number 1 in the Sunday Times 2008 Top Track 250; won the 2008 Regional Leadership Award at the Global Airline Strategy Awards; the �Special Merit for Commitment to the Environment� award at the 2008 Budgie Awards and Flight International�s �Best Management Team 2007� award � Flybe is the largest scheduled airline at Birmingham, Exeter, Manchester, Norwich, Southampton, the Channel Islands, the Isle of Man and Belfast City � Flybe launched the aviation industry�s first ever eco labelling scheme in June 07 � Flybe�s franchise agreement signed in January 2008 with Loganair is a groundbreaking initiative � Flybe offers the UK�s first low cost customer loyalty scheme open to all passengers Rewards4all
Notes to editors: For further press information, or to arrange an interview, please contact the flybe press office: T: 0845 675 0681 E: pressoffice@flybe.com