16 Jul 2013
Johannesburg 16 July 2013 Europcar South Africa’s Business-to-Business Booking Website will provide its corporate website users with improved ease of use, facilitation control and report accessibility.
“Europcar harnesses technology to deliver world-class solutions, letting technology take care of customers’ regular car rental needs so that they can give their full attention to what is important in terms of their own businesses,” says Dawn Nathan-Jones, CEO of Europcar SA.
“In keeping with our ‘moving your way’ promise we have been listening to our customers so that we can respond as their business needs evolve,” says Nathan-Jones.
“We understand the impact of technology on a business and therefore Europcar continually strives to deliver best-practice solutions, and keeps up with the latest innovative trends. We constantly develop and deliver products and services to address and meet the ongoing changing needs of our customers. Technology will never replace human interaction; instead it works hand-in hand to create an environment which is beneficial to our customer”
“The enhanced website is full of new features, new imagery and refreshed functionality to make our clients’ experience more user-friendly and scalable. We believe the new website will improve the overall customer experience, particularly our car rental solutions that are personal, enjoyable and simple for our corporate customers,” says Nathan-Jones.
The website will offer an improved booking engine, a modern interface, clearly presented information, improved navigation, the introduction of mapping technology, a vehicle comparison process, several features that aid search, and access to information and new administration features.
The Europcar Business-to-Business website tool, which is compatible with all major web browsers, is available to all Europcar account customers, with the company providing training and assistance to all new customers via their sales team to ensure clients use the booking tool to their best advantage.
The upgraded portal is accessible from anywhere in the world where there is internet access.
The website address remains www.europcar.co.za/b2b.
ABOUT EUROPCAR SOUTH AFRICA:
Europcar has established itself as one of South Africa’s leading global car rental companies; one which prides itself on delivering locally relevant, world-class service excellence with a dynamic and fresh attitude. Its payoff line of ‘Moving Your Way’ encompasses the company’s global strategy to be a key player in shaping the future of mobility, together with its commitment to exceptional customer service.
The company, owned and managed by the Imperial Group*, has operated exclusively as Europcar since 2009 having a rich 33-year history with its roots as Imperial Car Rental.
Voted Africa’s Leading Car Hire Company at the 2012 World Travel Awards – for the seventh consecutive year – the company serves around a third of the South African car rental market and has segmented the business to tailor solutions to the business and leisure markets, both inbound and locally.
The organisation is just as conscientious when it comes to social responsibility, and supports a number of programmes focusing on children, education, HIV/ Aids and poverty alleviation. Sustainability is also a business imperative and the company focuses heavily on the promotion of environmental responsibility, awareness and behavior throughout its operations, with the primary goal of reducing its outputs.
Europcar offers a fleet peaking at 18,500 vehicles at over 120 locations throughout Southern Africa - and through the global Europcar network, offers car rental access to around 220,000 across 150 countries.
Holding ISO9001 (2008) accreditation, Europcar holds a level Two BBBEE rating. It is a member of the South African Vehicle Rental and Leasing Association (SAVRALA), and has partnerships with several important service providers in the travel industry.
Then again, that’s typical of a Proudly South African company which believes that supporting everything local – from people to businesses – is critical to the future of this country.
*IMPERIAL is a diversified industrial services and retail group with activities spanning logistics; car rental; tourism; financial services; vehicle distribution and retail. It operates in South Africa, Africa, Europe and Australia, is listed on the Johannesburg stock exchange and employs over 40,000 people
ISSUED ON BEHALF OF:
Europcar South Africa
Claire Tyler
Marketing Manager
Tel: 011 479 4207
ISSUED BY:
Vuma Reputation Management
Lunice Johnston
Account Director
Mobile: 082 824 6384
Phindile Nxumalo
Account manager
Mobile: 071 787 7002
