SINGAPORE, As the world adapts to a new normal brought on by the COVID-19 pandemic, and the local hospitality industry prepares to resume business operations, Fairmont Singapore and Swissôtel The Stamford steps out with another leading initiative among hotels in Singapore – an easy, safe and touchless solution that will offer guests the convenience, assurance and peace of mind to check in and out of the hotel with minimal physical contact and interaction.

To anticipate the needs of customers and continue to delight them in the immediate and long term future, it is an absolute essential to ensure cleaning and hygiene standards are the best in class so that guests feel confident, safeguarded and secure each time they stay at the Hotels.

With this new digital solution, guests are able to register and check-in prior to arrival, and check-out via the web or on their mobile device through the simple use of a QR code and with easy to follow step-by-step instructions; without the hassle of having to download any applications. They can also customise their stay with different hotel offerings, make payment online, save time and more importantly minimise face-to-face engagement to protect their own well-being.

Mr Marcus Hanna, General Manager of Fairmont Singapore and Swissôtel The Stamford shares, “Much as our industry has been dealt a huge blow with this pandemic, we know that people will return to travel post COVID-19, because of an inherent love of adventure. We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being, because  safeguarding and taking care of our guests and colleagues is at the very heart of what we do and who we are.”

“Our hotels have always embraced a keen spirit towards innovation”, added Mr Ahmed Disokey, Area Director of Information Technology and Business Innovation; with the automated check-in/out system at Swissôtel The Stamford and the Talktown app that enhances colleagues' communication, information sharing and operational productivity in 2018; to our unprecedented Aquaponics farm within an urban hotel in 2019. We are progressively on the lookout for new technologies that can improve or redefine business operations. In the new normal, it is even more imperative to do so to stay relevant to our customers' priorities and needs. This app-free contactless check-in/out solution is a definitive step forward to bring confidence back to travel and hospitality.”

In addition to the contactless check-in and check-out solution, Fairmont Singapore and Swissôtel The Stamford are also working on providing guests with a touchless and safe experience at each possible touch point in the guest journey. These include providing guests with all the information they need on their phones, including guest service information in-room; menus; payment at table; and Concierge information. In time to come, printed information may be completely done away with, which is a big and positive contribution towards sustainability as well. 

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Images can be found here: https://www.dropbox.com/sh/n2y5fdool12zyak/AACngCAuxgUw-aNbxAUYystka?dl=0

About Fairmont

Fairmont Hotels & Resorts is where occasions are celebrated and history is made. Landmark hotels with unrivalled presence, authentic experiences and unforgettable moments have attracted visitors to Fairmont and its destinations since 1907. The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs and Fairmont Peace Hotel in Shanghai are but a few of these iconic luxury hotels, forever linked to the special places where they reside. Famous for its engaging service, grand public spaces, locally inspired cuisine and celebrated bars and lounges, Fairmont promises a special brand of thoughtful luxury that will be remembered long after any visit. With a worldwide portfolio of more than 75 hotels, Fairmont also takes great pride in its deep community roots and leadership in sustainability. Fairmont is part of Accor, a world-leading augmented hospitality group offering unique experiences in 5000 hotels and residences across 110 countries.

fairmont.com | group.accor.com

About Swissôtel

One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life's true rewards and embrace opportunities to 'live it well'. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of Accor, a world-leading augmented hospitality group offering unique experiences in 5000 hotels and residences across 110 countries. 

swissotel.com |  group.accor.com

About Fairmont Singapore

Fairmont Singapore, Fairmont Hotels & Resorts' pioneer property in Asia comprises 778 guestrooms and suites, and offers a distinct collection of 13 restaurants and bars, the award-winning 50,000 sqft Willow Stream Spa and the cutting-edge Raffles City Convention Centre, offering 108,000 sqft of prime, flexible function space, with 34 meeting rooms. Strategically located in the heart of Singapore's business, shopping and entertainment districts, Fairmont Singapore is where sophisticated travellers discover culturally rich experiences that are authentic to the Lion City.

About Swissôtel The Stamford, Singapore

Swissôtel The Stamford is part of the Swissôtel Hotels & Resorts group. The hotel provides a wide range of amenities from a luxurious range of 1,252 guestrooms and suites, 13 restaurants and bars. It also houses the 108,000 sq ft Raffles City Convention Centre which comprises 34 meeting venues with technologically advanced business facilities and services. One of Southeast Asia's tallest hotels and conveniently located in the heart of Singapore,  Swissôtel The Stamford boasts panoramic views of Singapore, Malaysia and nearby islands of Indonesia. For more information or reservations, please call +65 6338 8585, visit www.swissotel.com/singapore-stamford