Meet Mr Graham Hodgson – the keeper of secrets, the all-knowing, the magician, the problem solver, the go-to man and the face of Brisbane's award-winning Emporium Hotel. He is Head Concierge and as of this week, the newest member of the exclusive Les Clefs d'Or Australia, one of the highest accolades for a professional Concierge.

The distinctive gold crossed keys worn by Les Clefs d'Or members are iconic throughout the world and are indicative of professional excellence. It represents a Concierge who is able to utilize a national and international network of his or her peers to deliver the best possible service and outcomes for their guests.

Becoming a member of the Les Clefs d'Or is no easy feat. To qualify, Mr Hodgson had to produce a track record of excellence as a Concierge, obtain sponsorship from two current Les Clefs d'Or members and complete an interview and an exam.

Mr Peter Savoff, Emporium Hotel General Manager said Mr Hodgson's successful acceptance into the exclusive club was another coup for the hotel.

“With around only 40 Les Clef d'Or members Australia-wide, I am are thrilled to advise that Graham is now the third member our Emporium Hotel team to earn this badge of international excellence,” he said. “We take immense pride in The Emporium Hotel's commitment to unsurpassed customer service and are sincerely grateful and humbled to be bestowed such a prestigious award.”

Established in 1981, Les Clefs d'Or Australia is an organisation dedicated to providing a network for their members in which they can exchange ideas, provide mutual assistance and develop future Concierge professionals. Each and every member of the Les Clefs d'Or strives to provide the utmost in caring, attentive service to their hotel guests, and Les Clefs d'Or Society motto "In Service through Friendship" reflects the manner in which this is achieved.

The news comes on the back of the hotel recently taking out the top title for luxury accommodation at the Australian Tourism Awards for the second year in a row.

“Emporium Hotel opened its doors in June 2007, as a luxury boutique hotel, focused on delivering new levels of hospitality in an environment not seen before. We continue to drive new thinking, contribute to our industry and benchmark what is possible when a team of passionate professionals focus on pushing traditional hospitality boundaries,” said Savoff. “Every member of our team is responsible for this.”

“With the G20 and Commonwealth Games approaching as leading global events, Brisbane is entering its phase as a New World City and we are proud to know that Emporium Hotel stands tall against any luxury operator in the world.”

 Emporium Hotel - 1000 Ann Street, Fortitude Valley, Qld 4006  (07) 3253 6999 or 1300 883 611 

www.emporiumhotels.com.au   www.facebook.com/emporiumhotel

Winner: Best Luxury Accommodation, Qantas Australian Tourism Awards 2013, 2012
Winner: Best Luxury Accommodation, Queensland Tourism Awards 2013, 2012, 2009, 2008
Winner: Australia's Leading Hotel Residences, Dubai World Travel Awards 2013 
Winner: Best Training Initiative, Queensland Hotels Association Awards for Excellence 2013, 2011
Winner: Best Boutique Hotel in Australia, HM Awards for Hotel Excellence 2013, 2012, 2011, 2010 & 2009
Winner: Tripadvisor Certificate of Excellence, 2014 & 2013
Winner: Best Deluxe Hotel Accommodation 5 Star+, Queensland Hotels Association Awards for Excellence 2012
Winner: Trendiest Hotels in Australia, TripAdvisor Travellers' Choice Awards 2012
Winner: Best 5 STAR Hotel, Silver Award, AAA Awards for Excellence 2011
Winner: Best Hotel Caterer, Restaurant and Catering Awards for Excellence QLD 2010
Winner: Best Small Luxury Hotel in Australia, Gourmet Traveller Travel Awards 2010 & 2009
Named one of the world's best new hotels in the International Condé Nast Traveler's Hot List 2008