In an Australian first, Travel Indochina has partnered with independent ratings and review provider, Reevoo, to display customer reviews of its Small Group Journeys and destinations on its website, www.travelindochina.com.au. 

Travel Indochina's customers will be able to provide direct feedback on all aspects of their tours - including accommodation, the content of their holiday, tour leaders and local guides, value for money and provide an overall rating, leaving their unedited comments on Travel Indochina's website. They can also rate destinations to help prospective passengers consider where to travel, such as: http://www.travelindochina.com.au/small-group-tours/vietnam/highlights-of-vietnam/reviews.

According to Travel Indochina's managing director, Paul Hole, this is the first time in Australia that a tour operator has provided clients the opportunity to review a company's product directly on their website, open for view by the general public.

"Some would say it's a brave move to allow our clients to rate our products based on their experiences and share it so openly with the public," said Paul, "but we stand by the quality of our tours and our team, so we're happy to be completely transparent about the feedback we get.

"In a world where peer reviews play an influential role in the research stage of planning for a trip, we want to give our travellers a voice in the process and an opportunity to share their experiences.

"Our post trip surveys consistently demonstrate our clients' high level of satisfaction with their tours, and we'd like to be able to share this with prospective passengers. Likewise, we don't shy away from negative feedback - we take the input very seriously and view it as a chance to continually improve our holidays."

Reevoo Chief Marketing Officer, Peter Simpson, also agreed with the benefits of the partnership.

"It is very exciting for us to be partnering with a well-respected travel brand which enables its travellers to share their opinions and experiences of their holidays and tours," said Peter.

"Holidays are an emotional purchase and can have life long lasting memories, so enabling people to share their stories with those looking at making a booking is a great asset."

About Travel Indochina

Travel Indochina has been operating Small Group Journeys and tailor-made travel to Asia since 1993.

Offering journeys to Vietnam, Cambodia, Laos, Thailand, China and Tibet, India, Sri Lanka, Japan, Burma, Mongolia and Bhutan, Travel Indochina has seven offices across its Asia destinations, Western tour guides and English-speaking local guides.

Travel Indochina's idea is simple - to explore and share the essence of Asia's history, culture, natural beauty and, most importantly, people. The company has a commitment to responsible travel and a belief that travel is an exchange of knowledge and perspectives, cultures and wealth.

For more information and bookings, Travel Indochina's Asia experts can be contacted on 1300 365 355 or online at www.travelindochina.com.au. 

For great travel adventures and stories, follow the Travel Indochina team at http://www.travelindochinablog.com/ or check out our photos on Flickr http://www.flickr.com/photos/travelindochina/

About Reevoo

Conversations about your brand are already taking place, shaping consumer opinions. Reevoo (www.reevoo.com) enables you to drive those conversations so you can attract, engage and retain more customers. Validated "Ready for IBM Retail Industry Framework", our social business suite provides reviews, recommendations and solutions that have an immediate impact on your bottom line, and turn feedback into insights that can guide your business.

More than 750,000,000 Reevoo-collected reviews and conversations are used every month across 90 countries. Founded in 2005, Reevoo has pioneered a unique social business model that continues to deliver far better results than the industry standard for brands including Acer, Dixons Retail, Ford Retail, Black & Decker, KIA, Kuoni, Lexus, Orange, and Sony. Reevoo is headquartered in London with offices in EMEA, US and Australia.

 

MEDIA CONTACT:
Andrea Plawutsky
andrea@amplifyme.com.au
+61(0)419970984