02 Sep 2009
Advice For Passengers Grounded By SkyEurope Collapse

Which?

Following the collapse of budget airline SkyEurope, Rochelle Turner from Which? Holiday says: �With yet another tour operator collapsing and leaving holiday-makers stranded, it�s really important that people take steps to ensure they are protected should a similar incident occur in the future. �If you pay for your flight with a credit card, Visa debit card or book it as part of a package holiday then you shouldn�t have any problems getting your money back. The same applies for people who book through an ATOL bonded travel agent or operator. You may even be covered by your travel insurance as some policies cover scheduled flights.

�Sadly, if these don�t apply to you there�s little hope of you seeing your money again so bear this in mind when you book your next flight or renew your travel policy.�

Ends

Notes to editors How to get your money back if� You paid for your flight with a credit card If you paid for your flight with a credit card then you can claim the money back from your card provider under Section 75 of the Consumer Credit Act. This covers all purchases from �100 - �30,000. Your flight was part of a package holiday or booked through an ATOL bonded agent If your flight was part of a package holiday then you can claim the money back from the tour operator you booked through. If you have been left stranded by the cancellation of your flight, then it is the tour operator�s responsibility to make alternative arrangements for you. You have travel insurance Check your policy as some cover the loss of scheduled flights. You paid for your flight with a debit card If you paid for your flight using a Visa debit card then contact your current account provider. They will then attempt to recover the money for you.

Rebecca Leach Press Officer Which? 2 Marylebone Road London, NW1 4DF Tel: 020 7770 7561 Out of hours: 07970 132811 Email: rebecca.leach@which.co.uk http://www.which.co.uk

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